Support and Contact

We are here to help you. Find the fastest way to get assistance for your community's cleaning and maintenance services.

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Frequently Asked Questions

Quick answers to the most common queries about common area cleaning, schedules, and gardening.

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Direct Call

For urgent inquiries about services in San Isidro, Magdalena, and surrounding districts.

(01) 234-5678

Call now

Email

For detailed requests, service scheduling, or documentation.

soporte@echelonapartments.com

Send email

Messaging Channels and Response Times

💬

Web Chat

Available during office hours.

Response in minutes

📱

WhatsApp

For photos and quick coordination.

Response in < 1h

📧

Email

Formal support and documentation.

Response in 24h

📞

Phone Call

Direct telephone assistance.

Immediate response

Support Hours: Monday to Friday from 8:00 to 18:00, Saturdays from 9:00 to 13:00.

For concierge emergencies outside of hours, please consult the protocol in your community.

Recommended for Your Community

Professional advice and suggested services to keep your building's common areas impeccable and functional.

🧹

High-Traffic Cleaning

For heavily used stairs and hallways, we recommend a weekly deep clean that includes disinfecting handrails and banisters.

  • ✓ Neutral products that do not damage surfaces
  • ✓ Scheduling outside peak circulation hours
🛗

Elevator Maintenance

The elevator cabin requires daily attention. We suggest cleaning with specific products for steel and mirrors, avoiding scratches.

  • ✓ Cleaning of button panels and touch screens
  • ✓ Odor control with neutral air fresheners
🌿

Efficient Basic Gardening

For small green areas in districts like San Isidro, we recommend a bi-weekly watering and pruning plan with low-maintenance species.

  • ✓ Removal of dry leaves and green waste
  • ✓ Pest control without aggressive chemicals
✨

Shine in Reception Areas

First impressions are crucial. Monthly floor polishing and window cleaning in lobbies and main entrances for an impeccable appearance.

  • ✓ Treatment for marble, granite, and ceramic
  • ✓ Cleaning of curtains and decorative elements
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Scheduled Concierge Service

An on-duty concierge during key hours improves security and order. We recommend coverage in mornings and afternoons for access control.

  • ✓ Reception of packages and mail
  • ✓ Supervision of suppliers and visitors
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Products We Recommend

We use and suggest professional, biodegradable cleaning materials with certification for use in residential communities.

  • ✓ Concentrated, low-impact detergents
  • ✓ Microfiber equipment and cleaning carts

Would you like to implement any of these recommendations in your building? Let's talk about a personalized plan.

Our Clients' Reviews

Discover what homeowners' associations say about our professional cleaning and maintenance service.

Satisfied client

Mrs. Rodríguez

President, Los Pinos Building

★★★★★
"The cleaning of stairs and elevators has been impeccable since we hired LimpiezaComún. A reliable service for our building in San Isidro."
Service: Common area cleaning
Satisfied client

Mr. Gutiérrez

Administrator, Magdalena Residential

★★★★★
"Their concierge team and basic garden maintenance have notably improved the image of our common areas. Very professional."
Service: Concierge & Gardening
Satisfied client

Aurora Building Committee

Homeowners' Association, San Isidro

★★★★☆
"Excellent attention and flexibility. The hallways and reception always shine. Communication with the team is fluid and effective."
Service: Professional Cleaning

Are you part of a homeowners' association? Contact us for a free assessment.

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